March 10, 2007

Buyer Beware!
This past week we’ve had several cars come in with problems and their owners had purchased the extended “warranties” on their vehicles. Well, I’d like to explain this practice to you all and hope it enlightens you to one of the biggest scams of the new and used auto sales industry.

First of all, a “warranty” is defined as “a period of time a manufacturer guarantees a product to perform as advertised.” The only actual warranty you have on your car is the manufacturers’. The so-called “extended warranty” is not a warranty at all. It’s actually an insurance policy not unlike your life, health or auto insurance. You are betting you’ll need it, the underwriter is betting you won’t. These companies go by many names but let’s call them “Service Agreement” (SA) companies from here on out.

I once had a computer programmer friend who knew one of the owners of an SA company and he said the owner told him it was one of the most lucrative legal businesses of the auto industry and for several reasons.

Let’s begin with the time and mileage aspect of the SA. Depending on the actual warranty of your vehicle, you may not be purchasing much coverage at all. Let’s say your Chevy warranty is 36mo, 50,000 miles. We call that the “3 Year 50”. You buy an SA for 5 years and 75,000. You are actually only buying 24 month and 25,000 miles of coverage for a huge amount of money. Depending on how you drive, if you drive few miles, you may never reach the terms of your SA or if you drive many, you will exceed your covered miles very quickly. Estimate how you use your vehicle to determine your miles driven! Additionally, consider the price of the policy and the cost of any actual repairs if need be. If a policy costs thousands, you’ll need some significant repairs to warrant that cost.

Research the quality of the vehicle you are driving. Today’s vehicles are being built much better than just a few years ago. We used to see belts and hoses go soft in 3 to 4 years. Today’s vehicles seem to go twice that. Brakes too last twice what they did in the 80’s. But remember, these items are not covered under the SA. What is? Well, that’s where the demon lies…

The most common cause of roadway breakdown is cooling system failure, otherwise known as overheating. There are a hundred causes of overheating from loss of coolant, broken fan belt, faulty fan, radiator failure, loss of airflow, etc., etc., etc. In fact, most SA’s DO NOT COVER “any damage caused by overheating, regardless of cause.” Yes folks, the real scam of the SA is plainly written under “What is not covered.” But you never even looked…

OK, here we go. Let’s see how many of you fail the coverage of a standard SA. The one I have in front of me was purchased by the owner of a 2001 Corvette for $2,000. She came in for a transmission slipping complaint. We diagnosed the car as low on fluid because of a leaking front seal. The owner had noticed the leak but her husband took care of all that car stuff…and he died last year. Because of the low fluid, the trans lost internal hydraulic pressure and the clutches began to slip eroding their friction material. The trans is now history. Should be covered no problem right? Well, this vehicle failed to be covered for several reasons according to her $2,000 policy.

Of the 19 items listed under “What is not covered”, this vehicle fails seven of those listed items.
1)
"Damage to internal engine parts, transmission, differential of transfer case due to deteriorated gaskets or seals."
Imagine that. This policy covers nothing if damage was caused by loss of fluid due to a seal or gasket. That alone eliminates 50% of all claims.
2)
"Any wear or damage caused by failure to maintain the vehicle under the standards of the manufacturer."
This vehicle has 90,000 miles and the trans has not been serviced. The service manual specifies the first trans service at 50,000 miles
3)
"Any failure resulting from any aftermarket modifications." This vehicle has aftermarket exhaust, long tube headers, and chrome wheels.
This policy was voided the minute the lug nuts were changed.
4)
"No fluids, diagnostics, sales tax or filters will be covered."
In case there’s anything else not excluded, they added the above…
5)
"Drivetrain Exclusions: No shifter, linkages, electronic transmission switches, transmission solenoids or sensors, all wiring harnesses, manual shift components, or encoders are covered."
6)
"Any vehicle specifically listed in the Non-Eligible Vehicle List”. 'Any vehicle modified from the manufacturer’s original specifications'.
Well, this catch all says if you put a dash cover or window tint on your car it’s not covered, literally.
7)
"Any damage caused by overheating, regardless of the cause, or damage caused by loss of engine oil, transmission fluid, antifreeze, power steering fluid, or differential oil, REGARDLESS OF THE CAUSE OF THE LOSS OF FLUIDS."
Is there anything left that IS covered???

As you can see from the above, this policy covers little if anything but an alternator….providing you are not driving your truck for work. That’s defined as a commercial vehicle and, of course, is not covered. :-))

Not All SA’s Are Bad
There are some service agreements which are actually very good and valuable. Which ones are they? Simple. They are the ones offered by THE MANUFACTURER OF YOUR VEHICLE. Simply put, GM’s “Major Guard” policies are awesome and cover everything from an overheat to a popped main seal. But remember. Even the GM policy has restrictions on the use and modification of a vehicle. The difference is, they do not write in all the exclusions which in effect, voids nearly all claims. And, you may purchase the factory SA up to the time your vehicle is still covered under the original factory warranty. In the case of the above mentioned 3 year 50,000 mile warranty, up to but not over those terms, whichever comes first.

So you’re at your GM dealer and buying your new truck and the salesman asks if you would like an SA. You ask if you really need one and he says absolutely. “You don’t want to be left uncovered.” You say OK and he adds the pricey figure to your sales contract. After signing 14 pieces of paper, he tears off all of your copies and neatly folds them into an envelope. He walks you to the door, hands you the keys and envelope, and you’re off! Next to a home purchase, a car is usually the most significant purchase the average consumer will make. BUT….you just got roasted.

The SA you bought was most likely NOT the GM contract but rather, one of the SA’s mentioned above. Why? Money of course!! You see, the GM policy actually "costs" the dealer much more and has a published “list” or sales price. Like the options on your vehicle itself, this margin of markup is usually a standard (and fair) 20-25%. The aftermarket policies are much much cheaper to the dealer so he sells that one at the GM published higher “list” price (or more), and pockets all the mark up. If you finance the policy, he makes even more on the interest of your contract over the next 60 months, however, this may be the best option if you plan to purchase a GM contract for a couple of reasons.

We received several very good questions:

Question 1 asks if there are any additional "fees" if you choose to purchase the GM Major Guard policy down the road as he was told by his local dealer.

GM's Major Guard coverage costs a little bit less at the time of original purchase than it does later, but you can still buy the policy regardless of price if you're still covered under your original factory warranty. Also, the policy price goes up with each year so by the time you're ready to purchase several years down the road, the increased cost and inflated price may be more than financing the contract at first purchase. There is some remedy for the increased costs. Shop for price with several local dealers. Or, contact us and we can refer you to a GM dealer who will sell you the contract for only $50 over their cost saving you hundreds right off the start. :-)

Question 2 asks if you have to go to your GM dealer to honor the GM Major Guard plan.

Absolutely not. We are completely authorized to do anything your GM dealer can do.

So when do you find out you've purchased a scam SA? Well, in the case of the Corvette mentioned above, some 90,000 miles later….

But now you are much smarter and ready to catch your local dealer in the act, right? Good! Be ready! Be smart! Just one thing. GM just announced the most comprehensive new vehicle warranty in the business. Up to 100,000 miles.

But alas, you used car buyers now have more informed choices to make.

Jvd

April 07, 2007
"BG News and BG Blues"
You might have noticed this column is a little late this week but I’ve got a good excuse HONEST I DO! You see, there was NASCAR and there was good weather and there were beautiful Kentucky back roads to fly…er…drive on. Plus…well….
I’ve gotten engaged! (well sorta)
Yes it’s true, the ‘ol gray one has found someone to spend his spare time with….:-))

Since I was in the construction phase here I’ve been approached by you know, a hundred or so folks trying to sell me everything from phone systems to welcome mats. Everyone seems ever so eager to get some dough from the new guys in town. One such person even dropped a card off for their church….go figure.

But the other day a very nice person came in for the third time talking about advertising. I told her that as busy as we were, I didn’t need any but in the future if we wanted to think about it, where could I get in contact with her? She gave me a website and said she was the website manager and I could email her directly through there.

I punched in the website address and saw “Southern Kentucky’s Young Marines” (http://www.sokyym.com/) and I was fascinated. I asked Cynthia for more information. “Young Marines” is an organization based in Washington D.C. and began in 1958. The Young Marines is a youth education and service program for boys and girls, ages 8 through completion of high school. The Young Marines promotes the mental, moral, and physical development of its members. The program focuses on character building, leadership, and promotes a healthy, drug-free lifestyle.

You know, the drug epidemic is sweeping through America like a clipper system. Kids have so few choices in today’s society. They watch such terrible things on TV without even realizing it. Whatever happened to “Father Knows Best” or “Leave it to Beaver” or Disney’s Wonderful World of Color”?????? We need good things for our kids to be involved in. This is one of them.

We’ve always been involved with the community. Back in Palm Desert, when I was the local Corvette Club’s president, we began an affiliation with a group called “Shelter from the Storm” which offered a place to stay and protection for abused parents and children. The only problem was that because of their situations, we couldn’t know where they were so we couldn’t go there and participate. The Young Marines group is a lot different. In fact, they do tons of community service and help out in the community doing various functions from cleanup to volunteer parking.

So I researched deeper. This all volunteer staff specializes in offering single parents a support group to assist in raising their children alone to be contributing members of society. Hey, in today’s age what tremendous task! The cadets must pass basic training, pass personal inspection (that includes grooming-no spikes or body piercing in this group!!) and they earn merit awards, honor and rank accordingly. Wow, talk about a worthwhile group!

So I asked how Auto Masters could help and Cynthia suggested maybe I could have the group over here to see the shop and talk about our race team. Oh please, twist my arm!! But then I thought, let’s go another step farther. What young lad or lass doesn’t dream of a Corvette someday???

So, the thought came to me, how about I get with the NCM and see if we could get a tour together for these troops and let them enjoy the history of America’s Sports Car. Well, arrangements are now being made to do just this. When the NCM asked about offering us a tour guide, I smiled. “No thanks, I think I can do it.”

The only thing I worry about is boring these poor kids to death. I sit here thinking about how I could go on and on about each car there, the 1,000,000th, the race cars, The Last ZR-1, the other special cars and of course, if it were there, the Pirate ZR-1...no wait. That would be rated "R"...:-)) Man o man…..re-living all those memories…..

Maybe I should get them all T-shirts…..yeah, that’s what I’ll do! I can see it now, purple T-shirts with big yellow letters that say….

"I'M WITH THE CORVETTE NUT!"
:-))

Oh, and about that "engagement"? I meant I had a little something to do in my spare time...:-))

Oh and P.S. They never asked, but I’m going to do a little donating to the group both financially and with some nice items for their raffles. If you would like to contribute anything to this terrific group, please just give me a shout or drop me a note. I’ll personally make sure you get a Thank You!

HOOOOO-RAHHH!"
Jvd in BG

April 30, 2007

Spring Has Arrived In Bowling Green-You Can Smell It!!
The smell of flowers, or is that Mary Kay? Just got the bulletin from the plant that there are 47 custom tri-coat painted XLR’s coming down the line at 8 a day as we speak. What color? Mary Kay pink of course! Seems the cosmetic business is doing very well and the top 47 sales folks will be rewarded with a beautiful new Cadillac XLR. What a far cry from the Plain-Jane Devilles of the past!! We’ll try and get a shot of the Pinkettes in the days to come. And speaking of rewarding experiences, we had a heck of a nice weekend here in Bowling Green!!

Yep, we had a terrific weekend here in good ‘ol Bowling Green. The C5/C6 Registry came to town and paid us a visit for some good ‘ol Kentucky cookin’ and a few tunes or two. It sure brought back those memories of those big events of the 90’s….

It was Labor Day in 1997. The new C5 had been out for just a few months but a new club was already arising. The fledgling C5 Registry was the dream of a couple of insurance guys from Florida, Jake and Dan. Our Grand Sport Registry was parked at the entrance to the NCM during the annual event and apparently many other clubs had laid their marks to the NCM’s entire parking territory. Jake inquired with several folks asking if he could park his clubs few cars but met with “we’re all full” replies. Finally, he asked another NCM employee if anything could be found so that they could park and be included in the festivities. The employee pointed to some big ugly guy over near the entrance wearing shorts and flip flops. He might have had a beer in his hands too…

I saw this guy coming over and wondered what he needed. He asked if I was “Mr.” Van Dorn. “Nah, my Dad couldn’t make it.”

Jake Drennon introduced himself and asked if there was any way we could offer him a few parking spots in the back of our area. “No Way” I said. He kinda looked down and said he understood. Then I followed up with a big smile, “There’s no way you’re going to put those beautiful cars any place but right up front at the entrance to the NCM”. We moved a few cars (it took some threats and bribes) and the new C5 Registry was at the choicest spot on NCM grounds. I forgot all about that until just recently….

Since January we’ve been very nicely getting busier and busier. Our advertising is working and word of mouth is spreading like peanut butter throughout the Corvette Assembly Plant next door and local Corvette owners as well. With the upcoming event schedule coming quickly upon us, we offered our facility and services to several of the clubs coming here for their annual events. The next day we received an answer from what is now the largest, most active Corvette Club in the entire USA. The C5/C6 Registry said we must have been reading their minds. Our timing was perfect. They wanted to come participate in our open house. More so…Jake Drennon, certainly without a doubt one of the classiest guys I know, wanted to return a long forgotten favor….and oh did they!

We’ve updated our Shop Gallery section (see Our Services tab) with a few pics of the evening’s event which included an authentic Kentucky cooked meal, followed by some tunes from our local headliners, The Fender Benders. An eight member group specializing in mostly Motown tunes. We went through 100lbs of smoked pork, 100 BBQ’s chicken breasts, 70 lbs of sliced and baked “Jimz” potatoes, salad, drinks and of course three ice cold kegs of brew. I am still amazed how much food a Corvette crowd can consume but believe me, I won’t forget. We couldn‘t get it sliced fast enough! One late comer came in all flustered. He had lost his directions to the shop so when he got into town, he looked in the phone for the “Auto Masters BBQ Restaurant” but found nothing. Beginning to panic, he asked the Marriott’s desk clerk. They never heard of it either. Finally, he found someone who told how to get to Auto Masters the Corvette shop. He was overjoyed! (and hungry)!!

On Saturday I ventured over to the NCM and found myself standing at the entrance in awe. Memories of the 1994 Grand Opening came to mind as I gazed over the parking lot overflowing with every color C5 and C6 made. Hundreds of cars and thousands of people everywhere. What a nice sight. Inside, the gift shop overflowed with enthusiastic shoppers as the rest of the museum enjoyed full rooms and hallways. One thing, why the C3 in the front bubble? I woulda thought a nice ’08 would have been a nice touch… :-))

The C5/C6 event is easily the largest event on the NCM calendar. Lots of vendors and displays. Everything from artwork to carbon fiber offered at show prices. If you all want to plan just one event per year, this is the one folks. The C5/C6 guys (and gals) do it RIGHT!! And don’t forget to check and see if there is an Auto Masters Barbeque open….even if for just one night a year! :-))

So this week the C4 groups come to town. It’ll be fun to see those skunk cars again….and hear those funny sounded 32 valve cars fluttering about town. And don't forget those beautiful Callaways are coming this year too!

Got to go now. I'm late for my employment interview.....with Mary Kay!!
:-))
Jvd in BG

May 13, 2007

Buying a New Car? Don't Let THIS Happen To You!
A Sad But True Tale From One Of Our Customers


For most of us, a vehicle purchase is second only to a house in dollars spent. When you buy a house, you are protected by a number of organizations and regulations. Most states require the seller to disclose any known problems and actually sign a legal document, documenting those facts. Most states require the seller to furnish a warranty policy, usually for a one year period of time. And of course if you are lucky enough to purchase a new house, you are also covered by the builder’s own warranty, secured by his bond and insurance. But what about a car purchase?? Unfortunately, in many cases you are left to the morals and scruples of the car dealer. In the next few weeks, we are going to take you through a journey that comes right out of the “Twilight Zone”. It involves one of our new customers who is a first time Corvette buyer. From here on, we’ll just call him Customer.

Ever wonder what goes on behind the scenes of your local car dealer? You might be surprised…or even horrified. I hope you find this column interesting and find yourself coming back for the more. But more importantly, I hope you learn just a bit about making your next vehicle purchase and how you might avoid making the same costly mistakes made by the vast majority every time we buy a car. Also, we want to remind you that we have always offered a “Pre-Buy Inspection Service” for all types of cars and we have saved our customers countless dollars on vehicles which were “other” than they were described by their sellers. If we’re not in your area, we may have someone trustworthy who is. It never hurts to ask!!

It’s Time!!
So it’s time to buy a vehicle and you can’t wait to go shopping. In fact, one of the most common mistakes you make is that when you go to buy a vehicle, you want it now!! Sort of like that bass taking that lure…and like the bass, you may very well end up in the frying pan too…

From the time you walk onto the car lot (either new or used) you are on hostile grounds. You are watched by the sales staff, each taking turns for each new customer who wanders on the lot. They call these “ups”. You’re not on the lot a minute and here comes Johnny.B.salesman. You are the reason he is “up” off his butt not drinking coffee with his feet up on his desk. He’s already noticed what you drove in with, knows the approximate year and believe it or not, he even knows the approximate value of that vehicle before he even talks to you. He’d better. It’s an important factor in making you that deal on your next car. From this point on, a good salesman will waste no breath on irrelevant questions. EVERYTHING he asks will be for a reason. A good salesman needs to know who he's dealing with if he is to maximize this sale...and his commission. Here’s how it works:

“Howdy Folks! What can we help you with today?”
Your answer is the beginning of the adventure. If you answer “just looking” he has his work cut out for him. If you answer honestly, (after all, why else would you be looking on a car lot??) “we’re looking at a new car”, he’ll settle into a much more comfortable role. He'll introduce himself. Ask for his card. If it has his name hand written on it, like so many do, he's new and no doubt has worked at every lot in town...or in the state. A good employee will stay at a place he feels comfortable with, maybe even with good work ethics. Don't be shy, ask him how long he's been there and then ask for someone more "familiar with the area". He'll have to trade his "up" but you'll be far better off changing their quarterback early. Besides, it shows you are not afraid to make decisions which may benefit you.

“Are you’all from around here?”
Knowing where you come from is important for a variety of reasons. If you are local, you may not be so inclined to need to drive a car home today. You can come back. Folks who drive farther to shop may not want to make another long drive; therefore an immediate sale may be much more possible. Once you walk off the lot without buying, there is a 75%+ chance you won’t return. Besides, more need on your part equals more dollars on their part. In Customer’s case, he was buying out of state, via the internet, sight unseen.

“Where do you work, what do you do there?”
Obvious. You’re a school teacher making $30K a year? Small compact transportation car, a Chevy, $300 a month, maybe. A retiree? Fixed income. An attorney? Let’s go look at this Escalade…or Corvette. In Customer’s case, he owns a small business and has some disposable cash available.

“What are ya lookin for today, a nice car for the wife?”
Manhood is involved here. What man goes to the jewelry store and buys a diamond they can actually afford when trying to impress their lady? Nope, buy something much larger and more impressive even though you’re going to be eating boloney for lunch for the next 4 years. Of course they’ll also mention the safety factor after asking if you have kids. In Customer’s case, he was buying a car to keep forever, and eventually give it to his son upon graduation. This equates to a high dollar sale, after all, “you want the best for your son, right??”

The salesman watches closely to see where your interest lies. What vehicle, what price range, how long do you read the window sticker. He’ll suggest the next model up, never the one below. If you respond that you like the more expensive model but don’t think you can afford it, he’s in. He can finesse those numbers into making you THINK you can. In short, he is reading you, figuring out what you can afford, then takes you to the next step up with a variety of incentives.

“Will you be paying cash or making payments?”
EXTREMELY important factors here. Nuclear. Moment of truth. He just used the first words of positive suggestion; “WILL” you be paying…etc. He’s already putting you in the mind frame that you have already made your mind up to buy. Besides, they already know the answer by what you drove in with, how you are dressed, the jewelry you wear, etc. He ALREADY knows if you’re a cash buyer or not. A guy in a suit, wearing a Rolex, looking at a Cadillac is much more prone to purchase outright rather than the guy and his wife in blue jeans looking at a Buick Century. But, it makes you feel important when they think you CAN pay cash. And besides, everyone seems to think that when you offer to pay cash for a vehicle, the dealer really likes it and you’ll make a better deal. In reality, that’s the WORST thing you can say at this point. The dealer HOPES you finance the car because he stands to make thousands more on your finance contract. He has an allotted inventory and he must make every dollar of profit he can on each and every vehicle he sells. You really are going to pay cash? Tell him you really won’t know until he makes you the best deal he can. After all, how do you know if you can buy until you know the actual cost??

“What are you lookin to spend on those payments?”
In reality, what he just asked is a very loaded question. By stating a payment range, you are letting him know you ARE ready to buy AND where your limits are. Not the one you just said, but where he can take you later in the form of interest rates, warranties, duration of loan, add-ons, etc. VERY important to be uncommitted at this point even though he already has you sized up at about $450 per month. Question is….how many months??

“Are you going to be trading something in?”
Trade-ins are another important factor of a sale. Why? Because they mean more profit for the dealer, or, they can be a liability that he will have to absorb therefore retaining more profit in the purchase vehicle. Also, the type, mileage and condition of your trade are an important factor about you, the buyer. Cars in bad shape, obviously uncared for, mean you as a buyer could care less about the details…something that will cost you thousands in the finance office to come. Cars well maintained mean you are a savvy buyer and you appreciate the value of your dollar by keeping your things in good order. You appreciate quality and you aren’t afraid to spend a few bucks for something extra and nice. You just got upgraded to a more expensive car, maybe the same model but the nicer “LX” edition. In Customer’s case, he was offered the “ZR-1”option. An extra $10,000 or so.

Once the "target" (the vehicle you've chosen) is decided upon, you are offered the pleasing, no-pressure test drive all by your self. It’s your first teenage love all over again. You crank up that stereo first thing. The simple fact is, for just a couple of hundred bucks you could have twice as much sound on your old car. That new car smell, the newness of everything, the tight steering and the wonderfully smooth brakes. Man, doesn’t that transmission shift nice honey? And the power!

Ok, you’re hooked and here comes the circus parade through your wallet. They first walk you over to your trade and do what you think is a brief walk around. Not so; while you were gone they went over your trade and gave it a thorough evaluation finding every little discrepancy. They evaluated whether your car is a “retail” or “wholesale” unit. Retail means something nice enough they can put on their own lot and sell for a much higher price than they’ll give you for it, making thousands in more profit. Wholesale means a car that will be sold to a “wholesaler” who buys these, takes them to an auction, or sells them to the local used car dealer down the street. Any discrepancy will be brought to your attention either now or later. A favorite trick is to find something wrong, say a small dent, and then keep coming back to it, rubbing it, looking at it from different angles, etc. Before long you think that dent appears three times its original size and of course that makes you more willing to take less for your trade. But if your car was perfect, why would you be trading it in the first place??

So you make your way inside. This is where the real adventure begins….BUT WAIT! You’ve just made some CRITICAL mistakes!

Stay Tuned for more of this true story and how you can avoid spending thousands unnecessarily.
Jvd in BG

May 22, 2007

Buying a Car? (Part 2)


You've picked out a car and you're ready to make the deal. So you make your way inside. This is where the real adventure begins….BUT WAIT! You’ve already made some HUGE mistakes!

Take a few minutes and call your insurance company. Ask what the cost of insurance will be. Some models are marked as “target cars” by insurance companies for a variety of reasons including high cost of repairs, theft rates, accident rates, and that company’s general experience with that particular model of vehicle. Your age, additional drivers and estimated annual mileage can also greatly affect your rate so make sure you ask your agent ahead of time so you won’t be shocked later. I once went to buy a Camaro only to find it cost more than a Corvette to insure!

Also call your bank or credit union and inquire about their rates. Some lenders may offer you a highly discounted rate because of your employment or other group you belong to. You can finance a vehicle at the lender of YOUR choice. You do not have to use anyone affiliated with the dealer. Depending on your credit and the dealer’s policies, you may be able to actually drive the vehicle home if you agree to have it financed within a short period of time by your own institution.

Now you enter the office and this is where the fun stops and the important stuff begins. Pay attention here as you will find some interesting tips which can save you thousands.

In all but three states (WI, WA, CA), there are no “cooling off” periods mandated by law. Once you walk out with a vehicle, it’s yours, period. Also, the dealer is not usually obligated to volunteer ANY information you don’t ask for. For instance, ask if there has EVER been ANY repairs to this vehicle, even if it is brand new. New cars are damaged all the time and sometimes repairs will begin to deteriorate just a year or so down the road leaving it up to you to repair. Ask for the vehicle’s service/repair history. A new car dealer can print you a sheet with any notes already logged in. This history follows the vehicle throughout its lifetime and each visit to the dealer is logged. Even if new, this history may suggest trouble spots such as a paint blem, misaligned doors or hatches, an engine noise, etc which has been masked or repaired prior to the vehicle hitting the lot. Why buy a Suburban with a badly aligned rear hatch if there’s one sitting right next door which is much better? You can be assured the salesman will offer you the lesser vehicle every time, like dated bread he needs to keep his inventory fresh and appealing. If you were able to drive the vehicle home, take time to look the entire vehicle over from top to bottom. If you’re not a car person, take it to your local mechanic and ask him what he thinks. A couple of bucks spent with him can save you a ton in the long run. Look for simple things like paint overspray on moldings and rubber seals, nicks or holes in the seats ( the guy who washed your car yesterday had a screwdriver in his back pocket), or oxidation of the paint. Depending on your area, acid rain can etch paint in just a few short weeks while sitting on a lot or shipping dock. Look for the date of manufacture in the door and if it’s over a month or so, ask your dealer how long he has had the vehicle. If he says just a month, but the date of manufacture is four months earlier, there’s more to the story. He might have traded the vehicle with another dealer. If so, why? The months since manufacture may be a hint that something was wrong with the vehicle in the first place. Be aware and be insistent. Not only do you want answers, but you’ll also insist upon getting them in writing during the contract process later.

If the car is used, then there are no restrictions on you driving it home or to your local mechanic for a thorough look-see because the dealer owns the car outright. Do not take no for an answer. You either have the right to take the car to be checked out or you pass on it. PERIOD! Remember, you are trading in your car for a reason, and there is usually something wrong with it. In fact, the dealer or the auction are the only places you can sell (or trade) a vehicle without disclosing any major problems. NEVER buy a used car without getting a complete inspection done by a complete third party who knows his stuff.

Used cars are always shaky to say the least. Unlike days of old when every realtor in town traded in their year old Cadillac in order to keep up with the Jones’s, very few of us can afford to trade in a perfectly good car for a new one. Bottom line is we drive them until they either worry us with their mileage, or something is wrong. When buying a used car from a lot you will also notice the missing documentation. There will be nothing in the glove box, no history of the previous owner whatsoever. Why? Because they don’t want you to contact them and hear what’s really wrong or why the vehicle was traded to begin with. When you ask for the vehicle history you will find out something remarkable. Almost EVERY SINGLE time you ask you will hear that this particular vehicle was a creampuff used only by an elderly pillow salesman who put all those miles on the freeway. Somehow that’s supposed to be ok. In reality, the car was a rental, and has been nearly totaled three times. Seriously, there are a huge number of rental and fleet cars on used car lots. Ask for the history…IN WRITING.

Odometer tampering has been a common occurrence since odometers were invented. Although a federal offense backed with huge fines and jail terms, many in the used car business elect to turn back those mile meters so that they can bump up the prices of their inventory considerably. In some cases, especially with collector and luxury cars, prices can fluctuate 50% and more depending on the mileage shown. In the case of our customer, he bought the 1990 Corvette ZR-1 as pristine, mint, awesome, showroom condition show car, with only 9,200 miles on it. And although he bought it sight unseen, he bought it from a well known dealer with an impressive EBay feedback rating. But unfortunately, this was a blatent case of mis-representation. In my opinion, IF this car had 9,200 miles...it was under water for half of it....

First and foremost. Have the car looked at by a competent mechanic. For about an hours labor he can tell you if he sees anything that might be a major problem. He should check for leaks, signs of recent work or collision, to see how well the vehicle has been maintained, etc.

Second. Ask the seller for the previous owner’s information. You will be told he doesn’t know, then ask him if he’s selling the vehicle he must have a title correct? Tell him you would like to see the title. It WILL have the previous owner’s info, date and odometer reading at time of transfer. You really NEED to find out WHY and WHERE the vehicle was traded. In some states it is your right by law to be given the previous owner’s name and information…BUT ONLY IF YOU ASK FOR IT! Many times vehicles are brought in from other states for a variety of reasons. It is even possible to “clean” or “launder” a salvage title by simply transferring the vehicle from one state to a less restrictive title state. In Customer’s case, the Corvette’s title history was non-existent until it surfaced in Florida in 2002. Florida is somewhat lax in title security…

Buying from a private party is a better venue for a used vehicle than the corner used car lot in many cases. That seller should be able to offer the service history and the mechanic they’ve been using. I’ve received hundreds of calls from perspective customers interested in my customer’s cars when it comes time to upgrade. It is possible to find a nice used car but you must do your homework.

The absolute best venue for buying a used car is from your local name brand dealer. He has the “pick of the litter” on all of his trades. He knows which vehicles have a good service history and the reason(s) for trade-in. He also has the ability to offer “certified” vehicles which come with an extended FACTORY warranty for a longer period of time. Before he certifies the vehicle he will carefully inspect it and make sure it is in good condition, free of any major discrepancies, and it receives a thorough safety inspection including steering brakes, tires, etc. It’ll cost more up front but the warranty alone may be worth it. Remember; DO NOT BUY ANY WARRANTY other then the manufacturer’s. Most all aftermarket warranties are full of escape loopholes and don’t cover the most common of problems.

OK, so NOW you’re ready to go inside to finalize your deal. The only problem is, you haven’t got ANY deal just yet. Your salesman brings you into the office and offers you a drink. Nothing better to keep a person at the desk than a hot cup of coffee. While you’re waiting for it to cool, he brings out a piece of paper, takes a pen and makes a 4 square out of it (a line drawn through the middle vertically and horizontally). He marks the squares in a variety of ways depending on that dealers practice. Most will look something like this:

Price
Trade
Options
F & I (Finance and Interest)


He’ll write down the asking price, then ask you for your thoughts on what your trade is worth, how much you can come up with for a down, and what you want those payments to be. It is important for you to know that each one of those squares represents a lot of your money both right now and for the next few years. Each square hosts a complete assortment of variables that the dealer can use to extract maximum amount of profit from your deal and they all work together. The funny thing is, you may actually HELP him take your money with your answers…

Stay Tuned for more on how you can avoid spending thousands unnecessarily.
Jvd in BG

June 4, 2007

Buying a Car? (Final Part)


You've made it to the office and you're getting tired. Why does it take so long to buy a car? Because it's supposed to! Now that you're weary, you come to the most important part of buying a vehicle. IT'S TIME TO PAY FOR IT!

(FROM LAST SEGMENT)

OK, so NOW you’re ready to go inside to finalize your deal. The only problem is, you haven’t got ANY deal just yet. Your salesman brings you into the office and offers you a drink. Nothing better to keep a person at the desk than a hot cup of coffee. While you’re waiting for it to cool, he brings out a piece of paper, takes a pen and makes a 4 square out of it (a line drawn through the middle vertically and horizontally). He marks the squares in a variety of ways depending on that dealers practice. Most will look something like this:

Price
Trade
Options
F & I (Finance and Interest)


Price

The price he puts down is likely the “MANUFACTURERS SUGGESTED RETAIL PRICE” or “MSRP”. The usual markup from cost to MSRP varies greatly depending on a lot of factors which only the dealer knows. He may have special incentives to sell due to age, inventory buildup, or lack of popularity. It is safe to say that the dealer has a built-in 17-25% markup in price alone. Some may offer their “invoice” which is NOT indicative of their actual cost. In fact, if you read an invoice it will say right on it that this is NOT the dealers actual cost. But you also understand the dealer has to make a profit. It’s just up to you to make it’s a fair one.

Look at the MSRP and any additional dealer’s sticker carefully. You will most likely notice they are different. The dealer will attempt to add-on items to the MSRP as if they were factory approved options. Most likely they are NOT. One of our local dealers had his version of the “Desert Protection Package” which was supposed to be some terrific type of paint and fabric protection. In reality, it was a spray can of 3M type material, sprayed quickly and at a cost of about $15 including labor. Cost on the sticker? $795.00. And now you have some spray junk on your brand new interior which will wear away in a week.

And then there is the added “Pro-Loc Anti-Theft System” (many names, there are hundreds of them on the market). Wow…sounds elaborate. You get a special key type device that allows you to completely disable the vehicle’s starting system. Isn’t that what your ignition key is for in the first place? Like you’re really going to put another key in every time you get in your car especially when it’s under the dash and you have to bend over to find it? The “System” is actually just a simple switch. The key finishes the circuit. To defeat it? Just yank it out and twist the wires together gain. Now you have some cut wires which will give you plenty of trouble in just a couple of years when their fasteners come loose. Dealer’s cost? $40 installed. Your price $495.

Dealers are also famous for adding a “Market Adjustment” to your vehicle’s sticker. This is a completely bogus number added by the dealer because he also uses this figure in the negotiating process. Do not pay any of these added costs as they are bogus and are built in to either maximize profit, or, if you want them removed, they take off their list prices and then tell you it’s a huge discount. In reality, after removing them from the equation, you are finally only back to where you should have been in the first place with the manufacturer’s MSRP. Discount from there.

Ask the dealer if there are any incentives for your particular vehicle. Many dealers will get an incentive from the manufacturer but will not mention it. If they don’t give it to you, they get it. Incentives can be cash back, lower interest rates, extended warranty, etc.

Trade Ins

If your vehicle is in operable condition and you know of no major mechanical flaws, you will get double what the dealer will give for it if you sell it yourself privately. However, most of us are too busy or too wary to sell a vehicle to a stranger. So if you are going to trade, be smart and find out what it’s really worth. This is tricky. You will immediately remember the good ‘ol Kelly Blue Book but this has been largely outdated. Dealers today use the North America Dealers Association or NADA book. Remember, condition is an objectionable evaluation. You are partial, they are the opposite.

You will usually not be credited for any additions you’ve added to your vehicle such as chrome wheels, nice stereo, trailer hitch, etc. Think about this ahead of time and if you kept the take off parts, put them back in or back on. Sell your parts on your own. You’ll be surprised what they can bring.

Options

Here is where you’ll get offered extended warranties, chrome wheels, gold emblems, bed liners, door ding moldings, running boards, spoilers, you name it, they’ll offer it. In reality, unless you really don’t care about price, you can usually find these items at a MUCH cheaper price on your own. In the case of wheels, if you are simply buying factory replacement wheels which have been chromed, there will be a “core” or they will be required to exchange your old wheels in order to have them chromed for the next guy. You should only be paying for a chrome plating service NOT for a complete new set of wheels. If you pay premium price for a new set, you are entitled to keep your “take-offs”. Remember, NEVER buy an aftermarket extended warranty. ONLY buy the factory warranty. The dealer will no doubt try and sell you the other type because he makes a huge profit on it. The factory warranty must be sold at a specific list price or under. He makes much less profit on the factory warranty.

Finance and Interest (F&I)

The moment of truth has arrived. Your salesman will show his true colors. Maybe you have a good, honest member of a reputable dealership team who will present your deal up font and completely open. If so, terrific, you deserve it. But also watch for one of the oldest scams in the information gathering business known to man. Following only torture (which by now you may believe you are experiencing some form of) , the "good-guy, bad-guy" technique has shown to be one of the most effective tools ever invented. Police officers use it to great success and so may your local dealer. Your salesman will say he has to go take your "worksheet" to his "boss" or "the Big Guy", or whatever name he has for the day. He plays like he's on your team and wants you to get whatever you want. In reality, he takes your deal to the F&I manager and they discuss every aspect of your deal and the absolute maximum they can extract from your wallet.

They may elect to throw you a few false deals or "bones" to see how you react. I bought a new Corvette Grand Sport once and had made the deal over the phone prior to coming in. I told the dealer (who was a so-called friend) I was in a big hurry and could only come in, sign and leave. When I arrived, the F&I guy handed me a pen and a contract with 10 or so places to initial or sign. I began to initial and then turned the page only to find the agreed amount had drastically changed. I handed back the contract unsigned and asked what was going on. He immediately began laughing as he handed me another contract from a folder he was carrying with the correct amount. The difference was huge, over $200 per month. The reason? Higher interest, Life insurance, bogus extended warranty, etc., etc.

The dealer will fill out a credit form if he hasn’t already. Auto finance companies are really lax compared to say a home lender. They’ll go mostly by your credit score only and will then offer the loan package to a variety of lenders for the best rate possible…FOR THEM! Now they will approach you and slip you the Mickey. You might be told that your credit score is so good they have a better deal for you other than the manufacturer's advertised leader rate. Or, you may be told your credit is not high enough to qualify for the factory advertised special rate but they have good news. They can offer you a very competitive rate from another lender that will not only keep your payment relatively close to your goal, but in fact, they can actually lower your payment by extending it another 12 months! Sounds good to you but the reality is that you have just been swapped to another lender who sells his “paper” to the dealer at a discount rate, then gives the dealer a large portion of any added interest. For instance, the dealer is “buying” your loan at 7% but he sells it to you for 8 1/2%. When he submits your package, he receives a immediate commission for the majority of that 1 ½% added interest, with a small hold back in case you pay off your loan early (which rarely occurs). If you are told you do not qualify in any way, ask who the respective credit company is and ask to speak with their representative immediately. You are entitled by law to receive a copy of any credit report and reasons for denial.

Be observant and be ready to deal. Their first offer won't usually be the best but how do you know? Well, if they won't come to terms, thank them for their time and simply state that you'll need some time to think about it. Remember, they know that 75% of folks will not return once they leave the lot. Don't be afraid to walk. Take the trip home to think about where you are in teh deal. What can you REALLY afford and how far from that did they get you? Is there another simular car somewhere else you can compare prices with? A short trip to the other side of town may be worth thousands in the long run. But if you don't walk, and the deal seems close, still be careful. One of my favorite deal-making gimmicks happened when buying my very first Corvette. As the salesman left the office with my information and requests, he innocently hit a couple of buttons on the phone. I thought little of it at the time and took the private moment to talk the situation over with my friend who was sitting alongside. We chatted about what we would accept and what we wouldn't and I casually glanced at the phone panel. Funny thing, the light labelled "Intercom" was illuminated. That clown had me on speaker to another office where they were listening to every word we said. We immediately changed our tune, told each other we were ready to walk and we had a better deal at another dealer. We got a heck of a deal that night...

So you’ve finally made your deal and you’re ready to sign your life away. You’ll be asked to sign and initial repeatedly on a bundle of paperwork. READ what you are about to sign. In most cases, it will be admission that you agree to this and that and you weren’t promised anything else. You’ll agree to provide insurance, etc. BUT BEFORE YOU SIGN one single piece of paper, ask the dealer to put any and all agreements you’ve discussed ON PAPER IN WRITING. Maybe he promised you an extra tank of gas. Maybe a free oil change. Remember those spare floor mats he said you could have “the next time he finds a set?” Write it down! They call this a “Due Bill” and it lists the things you are “due”. I once traded in a Corvette on a brand new one. The salesman asked if I had both tops for my trade and I said I did. My buddy also bought a new Corvette with some expensive after-market wheels. We asked for the take-offs and were told we could have the very next set they got in. We called for two weeks until they finally told him that unless the agreement was in writing, they wouldn’t honor it. But they forgot about my spare top deal. They had sold my old car to someone and included the missing top as part of the deal. They called and called, then threatened me with court action. Finally, I calmly asked them if they had that agreement in writing. After all, I couldn’t honor anything NOT in writing….right? :-))

There are many reputable dealers but unfortunately, there are those who choose to operate in a less than reputable manner. It only takes a few minutes to check out a dealer before you chose to do business with them. Most cities have a Chamber of Commerce or a Better Business Bureau you can call and ask for references. Some states regulate their auto related business and will have a history of any complaints or problems. Make a few calls BEFORE dealing with them. You may be VERY glad you did.

Be smart, be informed and do your homework before ever setting foot on a car lot. And remember…GET EVERYTHING IN WRITING!

Jvd in BG

Ok Folks,
You have been very patient for the story of a ZR-1 Corvette which was sold to a first time Corvette buyer who brought the vehicle to us with a laundry list of complaints. He stated he had bought the vehicle to keep until his son graduated school and would then make it a gift. Although we could have brought this vehicle up to operational and presentable condition, it was our duty to inform him that this was NOT what he had been led to believe this vehicle to be.

The vehicle was offered on EBay as “mint”, “garage kept”, “excellent original condition inside and out”, “original beautiful paint, “ “never in accidents” (notice the plural tense), “mechanically 100% sound”, “immaculate”, “showroom condition show car”, etc., etc., etc. In reality, we believe this vehicle to be intentionally and somewhat scrupulously prepared (by persons unknown) to appear as such, while concealing a nearly non-existent and highly suspect history.

The owner relied purely on the seller’s EBay reputation along with the assurances via telephone that the vehicle was absolutely as described in the auction description AND in fact, he would be provided a complete CarFax report. In reality, CarFax is only a report on what has been documented previously. Any previous history, i.e., ownership, damage, service, etc will not be noted if done by the owner or his private delegates. Therefore, CarFax is NOT responsible nor reliable for an accurate history of a vehicle, but merely a tool to be used with other sources of information. In the case of this vehicle, there was absolutely no record of this vehicle’s history prior to March 27, 2002. Even GM’s own service history showed the vehicle had NEVER been serviced by a GM dealer since new. In fact, there were two seat belt campaigns still outstanding…

MOST IMPORTANT: Have ANY vehicle thoroughly inspected by a knowledgeable person PRIOR TO buying any vehicle.

The EBay auction is still available for viewing under the following item number: 170055512046

As you will see in the accompanying pages, nothing could be farther than the truth as we detailed. Regardless of who prepared this vehicle, it is at least quite evident that the seller misrepresented said vehicle.

When the owner contacted the seller and asked for a refund after our report, the owner related that he was told by the seller simply that the attorneys would have to work it out. The seller offered no other recourse. The matter is currently being pursued with various legal avenues and is far from over.

Enjoy!!

See Home page pdf downloads under “Other Links”

June 25, 2007

The Dealership-From the Front, Now to the Back
We’ve covered buying a car and from the mail I’ve received, it was enlightening to many of you. As long as we’re talking dealerships, manufacturer dealerships that is, let me expand a bit farther. In fact, I happen to be writing a book about the history of the US automaker from the service perspective. I’ve watched the US automakers in a downhill spiral since the early 70’s and I believe the dealership service department is one of several major factors. Of course I always say constructive criticism is welcome as long as it comes with suggested solutions so stay tuned for our last segment which will discuss options and suggestions for a modern day, highly respected and therefore SUCCESSFUL dealership. Is this going to be a fool-proof How-To manual for the comeback of the US automaker? Well....it's a start! Remember, the automobile business is the backbone of the American economy. And right now, it's got non-gender osteoporosis!!

A brief history:
Car production was strictly curtailed when the war broke out. Car companies turned into war factories producing everything from plywood to airplanes. When we emerged from the war era, one of the first “luxuries” we sought was to again be able to buy a car. The car companies flourished like never.

Soldiers coming back from the war had a renewed loyalty to the US automobile and the US automobile ONLY! German and Asian vehicles, our enemies in war, were taboo for generations to come. And as they came home with money in their pockets, some found the ability to secure a franchise with manufacturers eager to expand their sales networks across the country.

The Dealership Model
These new owners had little in the way of a template so they were basically allowed to do create their dealerships in their own manner. This concept or “model” has remained in many ways the same even today. The emphasis then and still today is on sales rather than service.

As the fathers grew older, many of their offspring rose through the ranks of the family dealership. In many cases, these new owners and managers had little (if any) auto experience except for a brief tour of the various departments, eventually making their way to the front offices. In many cases, much like so many other family owned businesses, the new ownership generation sacrificed loyalty, integrity and ethics for maximizing profit. Some survived but many sold to larger conglomerates. Like Wal-Mart, they can control inventory and set pricing at levels hard for the smaller family stores to compete with.

From the internet:
(Response to someone’s statement that the dealers make huge profits) "In the past, and I am talking 10-15 yrs. ago, the theory was that Fixed Operations( Service, Parts, BodyShop) would cover the majority of the dealership's expenses, leaving Sales or what is known as Variable Operations for most of the dealership profit. Now, it takes all the departments being profitable to be make it work."


The above email I received makes several good points about all departments of the dealership having to work together. The problem is, few really do. In fact, many times the various departments within the dealership are in direct competition with each other, and therefore, are combatants rather than allies. In today’s dealerships, there are separate departments and managers for each of those departments. These departments are usually defined as follows:

Sales
This will include sub-departments and managers for New and Used cars. Some allow for a separate category for trucks. The sales department is responsible for finance, inventory, marketing and advertising, and the administration offices as well. The sales forces are as competitive with each other as they are with their rivals down the street and they don’t usually have a good relationship with their service counterparts for a variety of reasons.

Service
Service departments usually have subs for new car prep, parts, body and paint, and now even rental cars. They are also responsible for administering the manufacturer’s warranty. While the service department is widely overlooked and under respected by the dealership management, it is actually the SINGLE MOST IMPORTANT department within the entire dealership. But it goes much farther. THE DEALERSHIP SERVICE DEPARTMENT IS ONE OF THE MOST CRITICALLY IMPORTANT REASONS THE US AUTOMAKERS HAVE LOST 50% OR THEIR MARKET SHARE WORLDWIDE.

Many service departments are operated fairly decently but there’s always that dark side. Many are staffed with poorly trained, low paid employees who are stimulated by one thing and one thing only. COMMISSION!! Employees are usually NOT paid by the hour and in fact, they get paid for hours “flagged” or charged to the customer. Mechanic Doe needs this month’s rent? You need a transmission. And who verifies that? Unfortunately for you, usually no one. Why not? Simple. A $3,000 transmission job means a commission to the mechanic and service writer who will call you and sell the job. The parts department profits for selling the part itself along with all the up-sells and accessories. The service manager gets points for his service department sales, plus an addition to his year-end bonus. Ultimately, the dealership managers will also profit and be able to pay the nearly over powering overhead. So who’s to complain?? You are. And that’s exactly why so many folks are leaving their neighborhood dealerships after so many returns and now trying something new. In many cases its called imports. Fading fast are the memories of past wars which protected brand loyalty to the American automaker. At least it appears so for now…

But what makes the import vehicle and service departments any different? After all, they are staffed using the same labor pool right? Well, many are not any different but the most popular brands show a promising trend towards their service departments and keeping their customers satisfied. It's really quite simple. Your bank treats you right or you find a new bank.

MANAGEMENT AND SUPERVISION
You see, the entire dealership concept is based on competition and commission. All managers are given goals to achieve. Goals equal money in the pocket for all concerned and there’s nothing wrong with that. We were founded on the free enterprise system and as long as one operates morally and legally, one should be able to prosper and succeed. Unfortunately, that isn’t the way it works in 9 out of 10 service departments. In actuality, many undercover operations have shown that the vast majority of service departments routinely sell excessively using a wide variety of techniques, many of which are most definitely immoral if not out and out ILLEGAL!

We’ve read all about what happens on the front lot, now let’s go behind the scenes of the dealership service department.

Stay tuned for the next segment: Behind the scenes of your local service department.

Jvd in BG

July 12, 2007

We’ve read about what happens on the front lot, now let’s go behind the scenes of the dealership service department.
Warranty

Under the dealer’s franchise contract, he is an agent for the manufacturer. The term “warranty” is defined as a period of time when the manufacturer guarantees their product to perform to published specifications. If it doesn’t, they agree to repair it as necessary given a few guidelines. Most importantly is that the vehicle has been unmodified, or in the same configuration that it was delivered to you. In other words, the manufacturer isn’t going to repair a transmission if you had a supercharger installed on the engine. Even larger tires or wheels can void warranty; it’s up to the dealership service manager. Once your vehicle is tagged as “Warranty Exempt”, it is usually permanent.

As per the warranty agreement with the manufacturer, the dealer not only contracts to perform any warranty-able repairs, but also does so at a drastically reduced price to the manufacturer. The hourly monetary rate may be the same but the actual charge time is much less and in fact, is actually stipulated by the manufacturer themselves. This creates a tremendous challenge for the dealership and ultimately the technician. The same water pump replacement pays 1.2 hours under warranty but 3.0 hours are charged for “Customer Pay”. It actually takes most tech’s nearer the Customer Pay time to accomplish. Which vehicle would you rather work on?

Therefore warranty creates chaos for the dealer in many ways. A warranty repair is basically done at no profit, or in some cases, at a loss. Even replacement parts are charged to the manufacturer at a reduced price. So the technician spends the same amount of time performing the repair as a customer pay job, but earns less than half in true dollars. Therefore, the dealer AND the technician make much less. Because of this, warranty jobs are viewed unfavorably and in many cases used as a punishment for poor performing employees. While the favorite tech’s are busy making good money on Customer Pay jobs, the scorned ones are trying to pump out the warranty jobs in a feverish pace trying to make somewhat of a paycheck. Ever wonder why you usually come out of the dealership with more problems than you came in with?

Just as a side note: When I was working at a Cadillac dealership, I couldn’t figure out why I was getting mostly all warranty jobs while others were knocking out Customer Pay jobs one after another. While they flagged 120 hour paychecks (2 weeks) I struggled for 60. I finally went up to the Service Dispatcher and asked only to be told I was the new guy, I had to earn my place, etc., etc. One lunch I made a statement about the way warranty was distributed and finally one guy told me “You need to get on the program!”. I asked what “program” he was referring to and he replied that if I didn’t give the dispatcher a “commission” from my paycheck, he wouldn’t give me the good jobs. Go figure….I left 2 weeks later….

But there is one important benefit for the dealer concerning warranty. It brings a customer into the service department. In today’s service departments, many choose to upsell you even though your repair is covered under warranty. An air filter here, or some washer fluid there, it all adds up. In fact, more than ever before, many dealers are making it a policy to FIND ways to charge you for each and every visit, and it’s not hard; just look at your owner’s manual. Even under the warranty period there are suggestions for routine service based on mileage. These service intervals, (i.e. 12, 000-24,000, 36,000 miles etc) are an open ticket for the dealership to charge you for what you believe to be needed service. In actuality, if you can even find a listing for what the interval service consists of, you’ll also find that it involves a series of nothing but “checks” and “inspections”, not any real service. Sure IF these checks were done it might take an hour but usually these are viewed as the “gravy” jobs. No work for good pay.

“Genuine” Service and Repair

You might bring your vehicle to the dealer because you believe you are getting the best in factory service and parts. In reality, how do you know? You don’t. The dealer has to provide a budget for training and this is one of the first areas for “cost management” i.e., cuts. The internet offers training for dealerships but of course there is no “hands on” experience to go along with it. I have seen many applicants for technician positions that came with stacks of diplomas and certificates. One guy I remember, looked like a GM Master Tech on paper, but lasted only two days after I caught him using crescent wrench on a brake caliper bolt. Even your DMV makes a written test AND a hands on driving test mandatory for a license. Simple isn’t it?

Parts are another reason you might choose to return to the dealer. After all, they ONLY use the authorized factory parts right? Hardly. In fact, there is nothing in writing anywhere that says they must. In many cases, the dealer may not have parts in stock and thus he out sources to local parts houses and service providers. These parts are almost always cheaper in price AND quality. The dealer then adds those items to your receipt as if it is a factory numbered part and of course you pay the hugely inflated price.

In many cases there are no “factory brand” parts available, only a specification. Most common is oil. The dealer uses the oil of his choice, in most cases the least expensive he can get away with. Same goes for other fluids which are usually purchased in bulk containers and hidden away in a back storage room somewhere and piped into the service bays.


So who’s to know if your service department is a good one? Honest? Competent?

The Service Manager is responsible for his department. If you have an honest, moral person doing the leading, it will be far more likely the others will follow suit. Careful supervision is necessary to ensure both a second opinion and that repairs or service is actually needed, ESPECIALLY when those employees are working on commission. But how do you know? Well, you don’t but there are ways to check out your service facility before you actually go there.

Call your Better Business Bureau or the authority that governs the auto industry in your state. In California, the Dept of Consumer Affairs has a separate department called the Bureau of Automotive Repair. They enforce the rules and regulations governing that states auto industry. You can contact that agency and ask for a complaint history. Ask friends and neighbors, even those you don’t know like parts store owners, or prominent people in your community. Ask those in your workplace. While opinions may vary widely, you can make your own decision based on information you receive. Ironically, one place you might think to call first may not be any help at all. The manufacturer’s own help line will most likely avoid giving any advice or recommendation for their dealers. Ask if they will provide you with your dealers’ CSI score. CSI stands for Customer Service Index and it is a very important factor in rating a dealer. The score ranges from 0-100 with 100 being “Excellent”. More on CSI later…

A good service department will be clean, neat and organized. You will be greeted by a service writer. They are the spokesmen for the dealership. If they are well dressed, cordial and polite, you are off to a good start.

So what if your dealer is questionable? Find another one. In fact, General Motors has recently adopted a policy that allows you to take your vehicle to ANY GM dealership regardless of make for warranty. While this may be of convenience to you by location, it may also stimulate competition between other GM dealerships for your service dollar.

There are many ways for the dealerships to improve their service and as they lose more and more customers to those offering better service, they might finally try to do so. I’ve sold hundreds of cars for GM just by offering competent service. Our customers bought GM over and over again because they knew and trusted where to take their cars. Many customers choose to avoid the dealer altogether for trivial warranty items rather than endure a visit to their service departments.

The dealership “model” needs to change in many ways beginning with management and corporate involvement. While the dealership themselves may be a privately owned business, the manufacturer must implement (AND ENFORCE) procedures that will help support their consumer. Stronger incentives for service scores are a must but there must also be penalties for lack of performance. Do you remember getting a long survey when you last visited your dealer for a warranty repair? Did you throw it in the trash like all the other junk mail? Well, what you should do is fill it out completely and honestly. This is what’s called the Customer Satisfaction Survey and this is actually scored by a private company. This “score” is called the CSI or Customer Satisfaction Index. The manufacturer uses this score as an incentive to the dealers for a variety of issues including their actual inventory. The CSI can drastically affect a dealer in many ways, both good and bad. But in reality, with poor sales and dropping market share, the manufacturers are less prone to penalize even a poor performing dealer. Our local Chevy dealer in La Quinta, Ca. had a CSI of only 25 but his lots were full of inventory. Imagine coming home with a test score of only 25 on your homework?? But if no one cared, would you?

But there are also alternatives to the dealership service department. In many cases, some of the best technicians choose to leave the dealer and open a private practice. You’ll find these folks by word of mouth, NOT the biggest ad in the yellow pages. Ask around as described above. If one name keeps popping up, give them a try. Although they won’t be able to perform factory warranty repairs, they will most likely be approved to honor your extended warranty.

And remember, regardless of whether you own your vehicle or lease it, you can choose any facility you prefer to service your vehicle. You DO NOT have to return to your dealer. In fact, many times your independent technician will point out items covered under warranty that your dealer mechanics may choose to ignore. After all, who wants to work for warranty pay when you can earn three times more on non-warranty work??


Stay tuned next time for what may be front page news regarding Bowling Green, the Corvette Plant, and the National Corvette Museum.
Jvd in BG

Aug 06, 2007

Exciting GM Employment Opportunity!!

There are recent rumors of an exciting and unique employment opportunity within the sacred halls of Generous Motors. As close as I can pin this down, the un-official position is located somewhere within the GM Design or Marketing departments. Job description as follows:

US automaker is currently seeking to fill the position of ‘Descriptive Paint Engineer’. No experience necessary however, applicant should be very creative with previous knowledge of the paint names used on the Corvette automobile. New paint names (and its description) must be non-offensive or suggestive (i.e. War Bonnet Yellow-1971), and should not refer to any substances or situations deemed unhealthy (Marlboro Maroon-1967). This is a corporate position therefore salary will be minimal if any.

Applicants must respond via email (Jim@AutoMastersofBG.com) and suggest at least one new color name and description. Color categories as follows and it should be mentioned that new color ideas will be strongly considered.

Colors (in order of popularity)

Red, Black, White, Silver, Blue, Green, Yellow, Others, and “Far Outs”. “FO” colors include such mistakes as Black Rose and Turquoise Metallics :-)). Names in the past have included descriptions of nature (i.e., Sunflower Yellow, Fathom Green, Frost Blue, Fawn Biege, etc) or many chosen are geographic suggestions (i.e. Honduras Maroon, Sebring Silver, Panama Yellow, Daytona Blue, Riverside Red, Mosport Green, and Monaco Orange). Some of the simplest titles come from the mineral charts and depict some of the most unique colors ever used including Copper, Bronze, Pewter, Ruby (Red), Jewel (Blue), Gold (Aztec), Silver (Nevada), Sapphire (Crown), and Inca (Silver).

Be careful not to re-use a name that has been previously used on another vehicle. For instance, one of the all time most popular Corvette colors is white. This color has been named differently many times though the actual color disparity has been negligent in many cases. White has carried the names Polo, Classic, Can-Am, Polar, Ermine, Snowcrest, Arctic and Speedway. Please note that in many cases these very same colors were used on other models but were labeled differently. Most recently, the new colors for 2008 were announced. For Corvette, the new Jetstream Blue Metallic and Crystal Red Metallic are actually the very same colors used on the XLR but Cadillac carries the names Elektra Blue and Crystal Red. In fact, the Chevy truck line has offered many of the very same colors used on the Corvette for years. Chevy Colorado is Sunburst Orange while the Corvette nametag suggests a more powerful icon, Atomic Orange.

There are up to eight colors offered for the Corvette lineup each year. How about something new? Top color suggestions in all categories will be announced on the website http://www.AutoMastersofBG.com, voted on for popularity, then forwarded to the appropriate people within GM (NO KIDDING!). Ever wondered who named your Corvette’s color? Who knows, you could be responsible for the next Corvette color to hit the streets! Good Luck and BE CREATIVE!

Jim Van Dorn P.S. Please feel free to send pictures to illustrate your new or custom color if possible.

Sorry, “Barney Purple” will most likely not make the finals….:-))
Aug 29, 2007

Finally!
We want to thank all of you who participated in the Corvette paint color contest. Thanks for such a fantastic response! We have received HUNDREDS of suggestions. We have the final sugestions listed below and they have been submitted to the marketing department at GM. Will you see one of your suggestions on an upcoming new Corvette paint color? We'll see...


Paint Color Finalists

Oyster Pearl, Snowflake Pearl, Obsidian Black, Technology Red, Glacier Blue Metallic, Serpentine Green, Charcoal Smoke Metallic,

Thanks again to all of you who participated. It would be great to see a real green or a pearl white on a Corvette! Oh....and along the way we picked up a tidbit of information about upcoming Corvette colors. In the near future you may see some very special paint options with "special effects".

Stay tuned for an exciting announcement regarding future happenings at the Bowling Green Corvette Assembly Plant!

Jim Van Dorn
Sept 29, 2007

"Bowling Green to Lose the Corvette?"

Well folks, For several months now there have been top level discussions of moving Corvette production to the newest GM plant in Spring Hill TN. Many of you do not how close that decision was to being made prior to the recent UAW/GM negotiations.

Most of you don’t know this but the BG plant is actually very antiquated when compared to most all others in GM. In fact, the paint department that paints the two flagships of the GM fleet, the Corvette and Cadillac XLR, are painted in the oldest, most ancient paint department in all of GM. Then how do those cars keep being rated as the top in all of the US in quality by several of the various survey companies? Well, you can thank the many dedicated employees who work 2 shifts in the paint department in order to stay up in quality and numbers with the single shift of assemblers. The 7 miles of conveyer system is also as old and in need of major upgrades.

When GM moved to BG in 1981, the city (who actually owns the land and property) gave GM a 30 year lease for just $1. That lease is up 2011. Also, the plant was given very reduced utilities and a sales tax exempt status from the city and state as well. The plan was that GM would bring many new jobs to the area….a fact that never occurred. You see, the plant hires mainly UAW members from its own ranks, many from closed plants elsewhere. Therefore, very few, maybe as little as 2% of the workforce at the BG plant is from the local community. This has been a sore spot between the plant and the city of Bowling Green for some time.

But the plant, along with the NCM have been the mainstay of tourism dollars for many years and in fact, are the top attractions in all of Kentucky. Over 22 million in tourism dollars were spent here in the city just last year and most of that attributed to the two Corvette attractions. Combine that with nearly 1200 employees living in the area and one can easily understand that even though the plant doesn’t hire many from the community, its economic impact is considerable and in fact, vital to the Bowling Green area.

Spring Hill on the other hand, has brought much in the form of economic growth to its area and has the newest of all paint lines and although the plant was built for Saturn production, shortfalls in sales has left millions (yes I said MILLIONS) of square feet of state of the art production facility unoccupied. If left to the GM beancounters, the Corvette would move to TN by the 2011 model year.

It wouldn’t take long to understand how such a move would affect the area, especially our own museum. The NCM has become dependent on its Corvette delivery program whose most popular feature is the plant tour. No plant? No tour. And although the program also includes a tour of the NCM and a full orientation of the vehicle, which is worth the price of the option all by itself, the plant tours are by far the biggest hit (and the NCM staff is to be highly commended for that).

We must also point out that the BG plant is a sore spot for GM as it is the only GM plant ANYWHERE that produces cars in just a single shift. Somehow, if the plant was to remain in BG, there had to be another shift added to keep those beancounters at bay.

But a couple of days ago some things transpired that warmed the hearts and settled the worried minds of many here in Bowling Green. We’ve been discussing many questions and remedies for the BG plant for some time now. As of 2012, the BG plant will become known as the GM “Two Seater Capital of the World” when it combines assembly of the Corvette with the Pontiac Solstice and Saturn Sky which are currently being assembled in Wilmington, DE. That move will add shifts and another 1000 or so employees to the existing plant and will finally mean termination of one of the most disappointing production concepts to come to Cadillac since the Allante, the XLR.

Bowling Green is growing quickly and in fact, is the fastest growing city within all of Kentucky. Having moved here some three years ago now, I can honestly say that the people are fantastic and there is nothing better than southern hospitality. The Museum too should reap the rewards as the community grows and more and more tourists make their way in and around the area.

A huge thank you should be in order for all those at GM and the UAW who negotiated what seems like such a huge WIN WIN for everyone. Not just for the UAW, not just for GM, not for the city or state, but also for us, the Corvette enthusiasts. After all, what would it be like if we didn’t know…..”Bowling Green, Home of the Corvette”?

Thanks folks!

Jim Van Dorn
Oct 17, 2007

A Sorry Day for SCCA Racing

I just watched the sorriest excuse for a race I’ve ever seen. Unfortunately, it was the series I once held so dear and competed in so successfully. Fortunately, we had the foresight to leave it when it was respected….

Yes, SCCA’s World Challenge GT series used to be a respected and competitive series. Back in the 1999-2000 seasons there were a number of teams who could win each and every race. There was an Acura NSX (Cunningham), a Viper (Archer), a Porsche (Kitchak & Biscup), the Audi (Galatti), and our Corvettes (Cooper). There was also a BMW thrown in there somewhere. It was a really good field separated by just the type of track we were at as far as any advantage to the competitor. Mitch Wright, SCCA’s top dog, and his capable staff (less one Bob Anderson and Allan Wilson) had to be commended for their management skills.

But in 2001, we found ourselves at the mercy of a nearly corrupt series. As with the previous seasons, the AWD Audi TURBO was in command and unlike the rest of us who found ourselves on the SCCA dyno every so often, they had no provisions for the AWD cars. We upheld our promise to GM management. When we found ourselves incapable of winning, we told them and they pulled out their limited support. That happened in 2001.

Well, once the long awaited arrival of the Speed Channel takeover of Speedvision came, the SCCA series found themselves at the rear of the food line. In fact, today the SCCA Touring and GT series find themselves airing either directly opposite Sunday’s NASCAR time zone, or at 2-3am in between Thighmaster commercials. That’s where the series is today, and that brings me to what an incredible cluster I saw just the other night….

It was Road Atlanta and the series has found itself once again in the midst of a manufacturer’s power struggle. The always prevalent Porsche’s have a series leading contender in their ride and the Cadillac team, backed by millions in factory funds (boy that would have been nice!) are leading for the manufacturer’s title. The race starts, two cars stall on the standing start and the field is splattered all across the front straight. What does SCCA do? They let the race continue for a half a lap of course! Now, with the track completely covered with wrecked cars, broken shards of carbon fiber, tires and wheels, etc., SCCA allows the field to come right down the front straight under the yellow, dodge the carnage, and continue on!! But it gets much better…. or worse.

Finally the field gets the green and immediately they find rain spots on their windshields. World Challenge GT, unlike NASCAR, can run under rain and they in fact have wipers and rain tires just for the occasion. But suddenly the rain comes down in buckets and what’s left of the field finds itself still under green even though the track is under water in many spots!! Finally, the field comes to the S’s and EVERY SINGLE CAR slides off the track. The leader, the next car etc. Cars are hitting each other and the wall and the Speed cameraman is so excited he can’t even hold the camera steady! Why are the Corvettes even there??? Is there some prize in running mid-pack at all these races?

Finally, the yellow flag comes out, with only three green laps since the start and more than half the field is now wrecked and totaled race cars. Now Fellows, a factory car added to ensure more points for the Caddy’s manufacturer’s points, decides to come in and get rain tires under the yellow. All this time mind you, the cars are still lapping the track dodging corner workers and tow trucks who have to actually move to keep from being hit by race cars. Where’s the red flag you might ask? Oh, it’s coming!!

So Fellows drops to the rear of the field, having performed a legal but time consuming pit stop for wet tires, and then finally, with only 3 laps of green but nearing the hour of time allotted for an entire race, SCCA decides to bring the field into the pits for a red flag. You remember what a red flag is right? It’s where you are stopped somewhere safe on the track and parked, engine off, AND NOT ABLE TO PERFORM ANY WORK OR REPAIRS ON YOUR RACE CAR WHATSOEVER. Ahh…not so with SCCA on this day. They decide to let EVERYONE not only change their tires, but MAKE ANY ADJUSTMENTS THEY WANT TO ALSO!!! But there’s more….

Randy Pobst, the series leading driver who had been in first place all day, pits for tires, but his pit is back midway down pit lane. The cars pass him, and line up behind the pace car at pit end. When Pobst decides he’s ready to return to the field, THEY ALLOW HIM TO GO TO THE FRONT OF THE FIELD!!???????

Now you should have been there at 3:45am watching me laugh out loud as this was all going on. Watching Scotty B walking around his wrecked Viper I was always thinking how good he said he was in the rain. Lou Gilliotti’s Vette was destroyed in the first 10 seconds of the race when he hit the parked no-starter, Gaples car was about 2 feet shorter because the rear was backed into a wall somewhere along the way.

SCCA has a long and proven history of manipulating not only a race or two, but an entire series as well. Several times we were allowed to do things that were strictly FORBIDDEN by the rules, but told ahead of time we would not be checked after the race. This was one of the issues which caused the death of their Trans Am series. No credibility? No TV? No series!

Now remember, SCCA handicaps each and every brand of car in the series in order to make them “equal” on the track. That’s at least what they say. They do this in a variety of ways including tire size, weight, air restrictors. In reality, they continually handicap competitors throughout the year based on their performance. IN other words, they handicap the competitor for being good, having best prepared, having the best strategy, etc. The best teams get penalized not rewarded for their efforts. One more time, why are the Corvettes there again???

Now the announcers, Creamer and Schroeder are announcing this so-called race but in reality, they tape their shows long afterwards and that way they can correct all their mistakes. They too seem to be dumbfounded by each segment of SCCA’s decision making process….or lack thereof. They continue to make their own observations and continue to ask each other why, how these things are allowed to happen. You and everyone else guys….

BUT HERE COMES THE BEST PART OF THE ENTIRE SHOW!

Creamer announces a break and I sat dumbfounded as the TV screen switches to A DIET INFOMMERCIAL!!! Yes folks, right in the middle of the biggest joke of a racing series ever to hold a race, here comes a woman selling some diet pill with a host of the ugliest people I’ve ever seen in one place attesting to its effectiveness. OK, you’re saying why is he being so critical, right? I’M NOT KIDDING is the sad part. They were ugly….and so was this race.

SCCA World Challenge racing has lost all credibility with its current management as far as racing goes, but they do put on one heck of a sitcom!

Back to the fiasco (after the minutes of diet pill commercials), the race is finally given the go ahead again, this time by adding 10 minutes of race time. Why ten minutes? Who knows. The race criteria is clearly stated in the rule book to be either the completion of so many laps (called a distance race) or by so many minutes, 60 minutes max (called a timed race). So where did the 10 minutes come from? Maybe it was the cotton candy guy….next to the clown's tent....

In any case, Fellows, who had brilliantly come in legally for wet tires, now has been passed in the pits by everyone who are given a free (illegal) pass to swap tires under red, and remain in their incoming track position. But being the driver he is, the green is waved once again and he comes through the field (all 6 or 7 who were left) and ends up behind Pobst. Pobst lengthened his lead to several seconds when all of the sudden, for reasons unknown, Fellows seems to close dramatically. Then, the other Cadillac comes rushing up behind Fellows and its not long before they both pass Pobst, who has much fresher tires, and they leave him behind. It struck me as strange that all of the sudden, within just one portion of one lap, the Caddies got so fast. But in any case, Fellows took the lead, followed by his teammate (Alchenbach?) and like any good teammate, Fellows let him by because he is a fill in driver and not in the points standings. A great day for Cadillac but a very sorry day for SCCA and what’s left of the World Challenge series.

I feel for the competitors who must trust SCCA management officials and a Race Steward (head umpire) to run a safe and legal race according to their published rules but at Road Atlanta in 2007, they were let down. They were put in harm’s way, along with the volunteers, cleanup personnel, and track officials who do terrific job with what they have to work with. Their equipment was allowed to be demolished, once again the Porsche was given every opportunity to win no matter what, and with only a couple of weeks in between to repair and regroup, the series travels clear across the country to compete in a series managed by incompetence, governed by dishonest handicapping, and a seeming inability to read or comprehend the existing rule book.

As announcer Greg Creamer said at the end of the fiasco: “This one will go straight from the track to the courtroom.”

Just be glad it’s not the hospital….

Diet pills anyone?

Jim Van Dorn

http://www.AutoMastersofBG.com
P.S. I know this might be hard to believe but check your TV guides and try to catch this race on a re-run. Look around 2 or 3am....right there in between those diet pill commercials....


Oct 25, 2007

"They Build Your Dream, in Bowling Green"

It seems like so long ago. Arriving at work at 4:30am, jumping into the pilot’s seat behind my desk….so much going on it was hard figuring out where to start. A quick call to Jerry Watts at the Corvette Plant and I’m off!! That’s it, BLAST OFF!! And the day was started….

It was hectic but interesting back in the 90’s. Early 90’s the new ZR-1 Club was launching, I took over our local Corvette Club, plans for west coast events were being made….not to mention kids, wife, business, friends….not necessarily in that order. They came to me asking me to be the president of out Corvette club, something far from top on my list. But their persistence paid off, I took the reins in 91 or so. First was the weeding out of things. Hidden charges, bills being paid by the club for the benefit of the old regime. Next was housecleaning, we had some 40 members on the roster but showed only 17 that had actually paid their dues. To say the least, it was a “cleansing” experience. I couldn’t help but notice our newsletter looked more like an elementary school cafeteria menu than anything of substance. I offered to help our Editor who had been in place forever. In fact, I looked at our club expenses and found the majority of our payables were to the Editor and his newsletter. The other bills were for storage of the club’s “stuff”. With computers being pretty new at the time, I went to a new place called Egghead Software and found a graphics program called Corel Draw. I bought it. Never seeming to have enough time to do the things I had to do, I did the obvious…..and volunteered to help do the newsletter. How else would I force myself to learn this new program? After all….I don’t even type for real…

The first year turned into two and I found our club was prospering both in numbers and in funds as well. A little fiscal management went a long way especially now that all members were paying their dues, happily so, with an active club and things to do. In 1992, we helped Chevrolet roll out the 40th Anniversary Edition in Palm Springs. I asked the event coordinator if we could sell our “club” t-shirts. He said “sure. I immediately designed a really neat copy of the Chevy 40th logo and incorporated that into a new Palm Springs Corvette Club shirt. It was a huge hit…so big that the event apparel guy who had the “official” shirt, found himself lonely and the lines at our booth 10 deep at times. We sold out of our shirts, and I left the club to the capable (I thought) VP for the following year….with over $6,000 in the bank.

I continued learning this new graphics software now in upgraded versions, with all else I had to do, and in 1995, found myself back at the helm of our local club….that was again broke and in disarray. I had the Legend Lives event, a trip to LeMans, founding the new Grand Sport Registry, and a helpful trip to the NCM (National Corvette Museum), the unveiling of a new Corvette, and of course local club duties….and it was time for a break. Again, I left our club to the board at election time…..and never went back. Yep, for whatever reason, I never went to another meeting, not one event….nothing. I don’t know why really…

So when two guys came over from the plant and told me they were from the new Assembly Plant Corvette club, I nearly ran away and hid. But there was something about these guys….one so quiet, the other pretty funny and the opposite. You know, sorta like Mutt & Jeff….the Odd Couple…..:-)))) They were looking for a sponsor. Oh great, here I was barely able to pay the bills after being open for only a couple of months, moving expenses, set up costs, new furniture, not to mention the Beagle’s food bill… But then again, I moved here to be close to the place I had come to love…the place where hospitality was like I’d never experienced before, a place where a handshake is far more common than a contract. Yep, I had chosen Bowling Green for my second life so what was I waiting for? “Ok guys but I don’t have a lot of money” I said. “We only need a banner” said the quiet one.

I believe it’s the first time in Corvette’s history that the Corvette Assembly plant has had a Corvette club. You have to understand, these folks work hard for their money and a Corvette isn’t exactly a practical vehicle. Yet lately, a welcome trend has started here in Bowling Green and more and more employees are going out and buying what they build each and every day. And it doesn’t have to be a new one, they’re buying all years. Why? Who cares but I truly believe they are beginning to experience what all of us Corvette geeks have known for some time. One magazine got it right when they called it “Corvette Fever”. Imagine how well these cars are being built when the ones that build them, may also own one. Maybe that’s why their motto is “We Build Your Dream, In Bowling Green.”

So I find myself and the new Auto Masters as their founding sponsor….and I’m having a big time! These folks are terrific and I can’t believe their involvement. It really makes things much more fun and easier to accomplish when so many jump in and help. That’s the way it was this past weekend. The club’s first event, a little show and shine car show, organized so the local club could meet the other local clubs and enthusiasts as well. In my opinion, it was a smashing success. The club made a few much needed bucks, it was a great turnout, but most of all, we all had perfect weather and a great day of fun.

I want to personally thank the many sponsors who donated their products and support that made this event so successful. You will be receiving a little something from the club in a short time. Thanks again, from all of us.

So what does the sponsor of the world’s only Corvette Plant Corvette Club you might ask? Well, for one thing, you get to listen a lot. Yep, it’s their club and they’re doing a very fine job getting started, now with over 150 members! The other thing we get to do is save money. After all, money saved is better than money spent. So, when the club needed nametags, we got estimates up to $9 each. Now being a racer, you learn how to improvise. So, when Tim Reilly (former NCM Facility Manager) mentioned he had an engraving machine…well, I couldn’t help it. I remembered all those times when Chevy would send those little lapel pins they had made for various things, the one millionth, the 40th, the C5, everything. So….I found out the email address of the head of Chevy marketing and WHALAH!! We soon found a large bag of new lapel pins in the mail. Thanks again Mr. Charles.

So, with the help of Mike, Kathy, Lou, Mary, Jim Jr, Tim, and others, we are about done with the first BGACC name tags. Cost? Under $2 each and I think they’re beautiful. Look for yours soon. Oh, and if you spot a little abnormality on yours, just remember, these are ONE OF A KIND, HANDMADE, CUSTOM ORIGINALS, NO TWO ARE ALIKE, etc., etc., etc :-))) In other words, we learned a lot on these and if yours isn’t as perfect as you’d like, please just let us know and we’ll be happy to make you another one.

You don’t have to be a Corvette employee to join the club. They have an Honorary membership aimed at Corvette enthusiasts all over the world. In fact, one of the club’s goals is to have a member from each state, and as many from countries all over the world as possible. After all, Corvette IS a “world class sports car”. For an application, please click on the link below and download the pdf. You’ll receive the official plant newsletter email full of updates and inside info, email and other contacts for employees, and of course, a southern welcome any time you are coming to Bowling Green. Heck, they’ve even been known to host a private or group tour or two around the place!! You'll also wear the club's very unique and American made T-shirt, "We Build Your Dream, In Bowling Green!"

Don’t miss the next issue (Winter) of Corvette Quarterly magazine where Plant Manger Wil Cooksey receives his club shirt and certificate.

Ahhh….it’s great to be back folks. It really is…..

Join the Corvette Assembly Plant’s New Club!!
Jim Van Dorn
Oct 29, 2007

"Take Advantage of this Winter"

Well Gang,

It’s almost that time again. You know, that dreary, cold, miserable time of year when you have to put the Z away and suffer for another winter waiting months to hear those 32 valves sing once again in the Spring. But you may want to re-think this winter!

For only the second time, Auto Masters is offering their “Winter Special” for your Corvette. What do we do? Well…just about anything you need or want for your car.

What we are offering is a chance to enjoy substantial savings on a variety of services we offer, over the winter, and we store your pride and joy at our climate controlled facility right next door until you are ready for pick up next Spring. We are discounting our entire line of winter services 10% including major repairs which can equate to substantial savings.

We offer complete LT5 engine service including complete overhauls, our 480hp Street Skinner top end porting package, valve job and valve seal installation for the 90 models, full OEM and custom colored powder coating, and about anything else you might be thinking about for your LT5 engine. (One winter we performed 4 concurrent Street Skinner conversions)

In addition, we also perform all routine maintenance and repairs from gear changes, clutch replacements, trim and weatherstrip replacements, tune ups and suspension upgrades. Our FX3 shock upgrade changes your early FX3 system to the much improved 95 MY system. Combine that with our lowering procedure where we do not cut anything so the car can be put back to stock at any time, and your car is ready for the street or track with much improved performance. Our lowering technique lowers the front and rear approx 2 inches without sacrificing ride comfort.

Our cars are getting on with age and maybe it’s time for some attention?? We have had cars shipped in with their laundry lists from all over the country already from Oregon to Florida. We are now centrally located on I-65 (Exit 28) in Kentucky right next to the Corvette Assembly Plant and National Corvette Museum. Why not ship your car to us and then enjoy a real treat when you arrive here later for pick up. We are only 60 minutes from Nashville (BNA) airport and of course we offer to pick you up, personally. We then offer a private tour of both the Museum and the Assembly Plant. Other area attractions include Opryland Hotel, the Grand ‘Ol Opry Theater, the famous Wild Horse Saloon and the Elvis Presley estate at Graceland. From the feedback we’ve received, these trips to Bowling Green have been memorable to say the least.

We’re not one of the new guys on the block either. We’ve been involved with the service and enhancements to the ZR-1 and LT5 engines since their introduction. Our trustworthy and competent reputation has been earned over some 18 years of servicing the ZR-1. We use only the best and still use members of the original LT5 Gang at MerCruiser for some of our services. Their cylinder head machining and porting are the best in the business and every part of your induction system is checked thoroughly on their state-of-the-art flow bench.

Why not turn your winter down time into productive time for your Corvette? Give us a call to discuss your needs. If you know someone who might be interested, please forward this to them so that they might take advantage of our Winter special.

We are very centrally located to the mid-west and east coast. We’re just 500 miles from Detroit and 750 from central Florida. We have a transport company who we trust and use frequently and in fact, our own trailers have a delivery schedule which might fit a pickup in your area. Call us for coordination.

Jim Van Dorn
Dec 19, 2007

Christmas in Kentucky

T’was the week before Christmas and all through the land,
The folks in Kentucky are outstretching their hands.

We came with hopes of building anew,
Then offering great steaks, and salads and brew.

But sometimes things work in ways very strange,
We found our plans altered, and very much changed.

So we strapped on our nail bags, our tapes and a hammer,
And carved out a new place, to hang out and gather.

It was back to the roots from which our family once grew,
It was always those cars that I best knew.

So with the help of Tim Reilly, a true friend indeed,
We built Auto Masters 2, in beautiful Bowling Green.

It was no surprise the beginning was rough,
In fact I dare to say it was really really tough,

But month after month with a nose to the ground,
We slowly earned again what made us so proud,

Our name began to be heard more and more,
From those who had come to experience our store.

So when I heard some say we were a must,
I knew we had begun to earn their true trust.

Now even though this is not why I came,
We’ll make do for now, and enjoy it the same,

So that someday we’ll rock with a menu galore,
We’ll offer those steaks, those salads and more.

Hi folks, it’s that time of year again! Wow…how this year has flown by. Let’s get to it. First of all the kids.

Erin is an admissions counselor at St Johns Univ in Queens NY. She graduated law school, passed the bar and landed a job in no time. She gets to travel all over the country doing recruiting stuff and she really enjoys her job.

Kristen is a senior at Boston College this year and is doing wonderfully. She’s an RA and she takes care of her 65 girls in her spare time :-)) Not a word yet about after graduation, nor any boyfriends on her agenda.

Jim Jr is now in Panama City FL with his 5 year significant other Leanne who is studying to get her RN certification. She graduated from UCLA and after finding a huge slowdown in California’s RN programs, she elected to finish her program in FL. They’re about 500 miles from me and Jr comes up periodically to help us with the workload.

All of the kids were able to come to Turkey Day and we also invited a few others from around here who were lonely for the day. True to Kentucky form we deep fried 2 birds, smoked 2 pork roasts, and had a Honey Baked ham on the side. I was able to nurse the leftovers for at least 2 weeks!

The Beagle and I are doing fine. The shop is coming around very nicely and we are very involved with the Corvette Plant and it’s new Corvette Club. The GM employees are very happy to have a nice GM shop in town so we do their fleet as well as their personal cars. In fact, we recently installed a new engine into a Suburban for (soon to retire plant manager) Wil Cooksey.

Kentucky has proven itself to be quite a different place since we’ve settled in. Here a handshake goes a long way and a man’s word really means something. The business climate is totally different than Calif where it’s hostile. I opened the business checking account in about 10 minutes with no hassles whatsoever. It’s about a 1 month process if not more in Calif. No fictitious statements, this or that, just sign up and be done with it. You can walk into the courthouse and take care of most anything in a few minutes as well and believe it or not, the employees actually SMILE!!

Of course there’s the other side of the picture. There’s a lot of guys named “Buck” or “Hunter”, and most of the girls have two names, Bobbi Jo, Mary Alice, etc. The local Sheriff is named “Peanuts” and he’s been the Sheriff for 20 years or more. Other cute names in my growing list of friends include Perky, Dixie, Ethan, Faith and of course, PeeWee.

But there’s also something else going on here that is truly amazing. When you read the paper, the local stuff is the front page. Headlines are about renovating downtown, winners of academic contests and what’s going on in the community. There’s always an article about someone who does for others and has for decades. Police reports and weather are page two. The Iraq war and political circus are near the back of the section. Oh, and when you turn to sports, the front page is all about the local schools. National stuff again goes to the rear. Kinda nice to see such focus on the kids and their achievements. Oh and by the way, Bowling Green was just listed in the top 500 best places to live. The entire state also lowers flags to half mast each time a Kentucky soldier loses his life in the wars. Unfortunately…that’s been happening at an alarming rate this year….

As far as “stuff”, we finally got the ‘ol Corvette here from California. With a few exceptions she came through the nearly 3 years of storage pretty well. Even though 150 or so Corvettes roll off the assembly line each day, the ‘ol ZR-1 still gets a ton of stares. We recently participated in the city’s Christmas Parade. The Corvette Plant had a float and all of us escorted it through downtown. I happened to be in the very back of the line alongside a nice Z06 and some young kid shouted out, “Look Daddy! They put the fastest ones in the back!!” The Christmas parade by the way is a major happening in a town like Bowling Green. There were thousands of folks lining the streets of historic downtown.

We lost a few friends again this year, they will be missed.

We hope all of you have a truly good year and before you know it, it’ll be time for another Christmas letter!!

Jim & The Beagle
Feb 20, 2008 Corvette Racing: Could a couple of gearheads make a difference?

Now that all the hullabaloo is over with the car shows in Detroit and L.A., it’s safe to say the ZR1 was the hit the world was waiting for. Once again the nameplate drew the interest of the world’s media, and one buyer at the Barrett Jackson auction who paid a cool million for ZR1 #001. Proceeds from that auction will go towards a children’s charity in the Detroit area.

The ZR1 evolved from many years of racing, research and development. In fact, few know how GM and Corvette entered the racing world, at least in modern times. It all started back in 1992 when I met a guy named Doug Rippie….

“Rip” had made his way into the motorsports arena through mostly the SCCA ranks. In 1992 when I met him, he was running a two car team of Corvettes in World Challenge with Bill Cooper and R.K. Smith doing the driving. His beautiful Dieline sponsored Corvettes were nearly always running at the top until SCCA handicapped the Corvettes so badly Doug left the series.

As racers would have it, Rippie found himself searching for a new race venue when he was contracted to build a wildly modified Corvette for a customer. The car had lots of carbon fiber, vents and louvers, and a highly modified ZR-1 LT5 powerplant putting 650 hp to the ground. While under construction, Doug received a call from all the way over to France from the FIA (Fédération Internationale de l'Automobile ) who is the sanctioning body of much of European motorsports including one of the most prestigious races in the world, the 24 Hrs of LeMans.

Once the icon of world class performance, the 24 hrs had lost the interest of most American makes due to its distance and expense to compete. After all, most every performance manufacturer in the world spent millions upon millions on their FIA programs and had been doing so for years. American makes had long ago pulled from the FIA back in the early 60’s when US manufacturers pulled nearly all their support leaving only a few privateers to compete in the highly acclaimed race.

So Rippie began a dialogue with the FIA. He asked for a few variances including a larger engine, bodywork and being excused from the pre-qualifying sessions months earlier before the actual race. This would save a ton of dollars Rippie didn’t have. FIA agreed.

We soon put the word out to the Corvette community that they could join our group, as members for a small cost. Hundreds of memberships were sold and for the race, each and every member had their name across the back of that beautiful car.

Well, the rest of the Rippie venture was told partially in the pages of Corvette Fever magazine who I wrote for at the time. I travelled with the team to France, was Doug’s roommate, and not only covered the Rippie saga in person, but ended up with helping some British guy (Graham Behan) and a gynecologist from Hawaii (Milton Kim) rebuild an engine during the actual race after overheating problems caused major problems during just the first few laps.

During those grueling hours during the race, I realized how much had gone into the program to prepare, but even then, oversights had caused the failure which sidelined the car for nearly the entire race. Why did Rippie do it? Why did he step out with little more than a few small sponsors and a very large credit card and attempt such a feat? It was something I couldn’t get a hold of and put in print in that magazine article. As I would soon learn…racers just race. It’s in their blood. Rippie spent more than I’m allowed to say on that venture to compete against the world’s best but was it all in vain? Hardly….

Back in the states, Rippie called me and asked about what I thought of the LeMans race. I told him I had never seen the likes of it anywhere. There were more dollars spent on most of those garages than our entire effort combined! The Vipers had plush carpeting on their floors of their garages, stereos blaring American music and beautiful posters adorned the walls! There was wine and crackers, French water, giveaways and trinkets that would make even the keenest collector drool. Us? Well, we sat on cases of Redline oil and everybody made a big deal when I brought out a bag of 1,000,000th Corvette lapel pins, left over from ’92, and began handing them to the little kids. They were like pigeons and bread crumbs…

Then the idea came to us. What did all of these beautiful cars and their teams have in common? Dodge was a newcomer to the FIA but their Vipers were loved and admired, and they were winning!! How? They had their manufacturer’s support of course!! Just like Mercedes, Ferrari, BMW and the so many others.

The Vipers were proving to the world that they were a world class automobile…..something GM had not done outside the tracks of NASCAR for many, many years. The Viper was stealing Corvette’s heritage….

….the Viper was becoming “America’s sports car”.

It was 1995 and that very idea that blossomed into a proposal to GM from Doug, myself and Jeff Nowicki, a hopeful driver whose father worked at GM. Would GM understand and allow the Viper to become America’s favorite? That’s the question we asked the hierarchy of GM and surprisingly, they granted us a 30 minute interview….

Stay tuned to next segment. Will three diehard Corvette enthusiasts make a difference with the largest automaker in the world??


Mar 3, 2008 Racing Anyone?

We titled our proposal “Winning with Chevrolet” and soon after we began to put it together, we received the news that we had been approved for a 30 minute presentation with the Who’s Who of GM Racing….

I had always been the guy with a camera and much to Rippie’s chagrin, I had plenty of file footage from the various rants and experiments we had done across the country. We had done everything from ¼ mile tests to a full blown top out run across the California desert. At one event, I was drivin the Weekndr (Black Widow #8) approaching 180mph while Doug sat over in the passenger seat reading the ECM data….all the while neither of us realized we didn’t even have on a seat belt!! He got even later though with a 165mph run down the freeway during 2pm afternoon traffic….this time he drove….and ended up passing 4 cars on the emergency parking shoulder…:-)

So I went to work on this video presentation and made an outline to handout. When the time finally arrived, the three of us met at a hotel in Detroit and decided to make some last minute changes. I remember it well, it was 10 o’clock the night before our big meeting and we had to go buy a printer for my laptop so we could re-print the newest and juiciest version of our pitch.

The day finally arrived and it was a nice cold November snowy day in Detroit. We found ourselves at the GM Tech Center, the Corvette war room. It had plain paper all over the walls, obviously attempting to cover the secret C5 schematics. We found the meeting room complete with VCR and one by one the participants came in as if on cue. There was Dave Hill (Chief Corvette Engineer), Herb Fishel (head of GM’s Race Shop), Jim Minneker and John Heinricy (GM racers extraordinaire), and Doug Fehan (current C6R Team Mgr) and several others who slip my mind at the moment. In total there were about 14 or 15 of us when they called the meeting to order.

Suddenly the speakerphone came to life with the voice of Chevrolet’s Brand Manager, Dick Almond. Dick was the guy with the money. Without him, no one went anywhere…

I turned on the video which took about 4 minutes. I used those precious moments to gather my nerve and composure. What in the heck was I doing here? A guy from the middle of the desert sitting with the very top in all of GM racing??? The video did its job, it caught their attention and interest. Dave Hill sat there next to that phone with a legal yellow pad in front of him taking notes like nobody’s business. The video ended and everyone looked at me. Well….here’s another fine mess Rippie’s got me into….and so it began.

I don’t remember the exact wording but it’s safe to say that I drilled home the part about everybody racing EXCEPT for Corvette. How could Corvette continue to claim it was “America’s sports car” when the Viper was ruling the world’s race tracks? How could Corvette continue to claim itself a world class performer when it never even came out to challenge it’s own domestic competition let alone the world’s best?

Now as I became fully engulfed with patriotism, somewhere along the way I had set my outline down on the table and was going full blown ad lib and getting braver and braver. I challenged them, “Do you know how embarrassing it is that GM hasn’t put a Corvette on the track for nearly 30 years, and even then it was out the back door?” And so on until ever so slight head nods led me to believe that there was truly some interest in our plan. Especially since we had been in there well over double our time allotment already. I asked if there were any questions and the room fell silent. I looked directly at Hill and said, “Well Mr Hill, you’ve got several pages of notes there, why don’t we start with you?”

Soon there were conversations going on all around the room, when, how, who, etc. We offered camouflaged testing of new C5’s, maybe in C4 bodies, race track testing and all the while Rippie was busy talking the nuts and bolts of LeMans where we had just competed. Nearly an hour past our time limit, all of the sudden Fishel stood up and made the announcement that he was ready to offer “resources” to this new program. Almond began talking budgets and so on until finally someone remembered we “outsiders” were in the room. They thanked us and gave us the ‘ol “don’t call us, we’ll call you” routine. We got into the hallway and Rippie have me a big sloppy farmboy hug.

It was several months later when Rippie called me with the news that GM had decided to go racing….just not with us. They went to their buddies over at Pratt & Miller and laid a huge sum of money on them to get things started. At Sebring in 1998 they debuted the very first C5R’s that would bring Corvette back to world class status around the world. In retrospect, I guess they made the right decision especially since they’ve won everything in sight since.

Well, there it is, the whole story as I remember it. Ready for those darts to be thrown at it. Shoot, I would too….after all, who would think just a couple of wannabe racers could help steer the largest automaker in the world to jump out and field factory teams from Chevrolet, Pontiac and Cadillac in venues all over the world. Just who woulda thunk it?

Or is it all just a nice fairy tail….:-))

As for Rippie and myself? Well, when a group of us “enthusiasts” decided we might again try our hand at racing, Rippie wouldn’t be left behind. We used his shop as our headquarters and began building yet another project….this time from the very archives of GM...it's just that they didn't know it. Somehow we had found one of the very first prototype ZR-1’s known to exist. And it was available…sort of....

Stay tuned for part 3- If GM won’t go with us, we’ll go by ourselves!

Jim & The Beagle
April 1, 2008

We interrupt these race stories for an important local news flash!!

Lots going on here in Corvette land folks. Wil Cooksey is officially retired and replaced with Paul Graham whom I met personally during Sunday dinner. Paul seems very nice and in fact, personally introduced himself to everyone in our group. We’re looking forward to a long positive relationship with Paul even though GM’s new policy seems to dictate a plant manager’s tenure to be 3-5 years, rather than the longer terms previous.

The new “427” version of the Z07 has hit the line and is being produced at several a day. Nicknamed the “Wil Cooksey Edition”, Wil will sign each and every one of them under the console cover, starting with number 002. Wil received #001 and has no thoughts of getting rid of it! I asked around and no one seems to know exactly how many cars Wil has but it’s a lot!

Construction of the NCM expansion is coming right along with sewer lines in and more grading to be done. I sure think the NCM missed one heck of a chance to have a terrific ground breaking last winter when construction started, but what the heck do I know?

Indy 500 Pace cars were all decaled up and sent off a couple weeks ago. We watched at least 2 complete truckfulls heading north. There are no more two tone paints coming from Bowling Green so all the silver on the pace cars is decal. Better grab those spares while you can guys!!

C5/C6 Bash is coming to town and once again the Auto Masters BBQ will be open for a night of food and fun. Last year we served 100 or so and this year will be slightly more. Get your tickets from the C5/C6 Registry and enjoy live music and some of the best Kentucky cooking in the south. Band will be a group of local law enforcement personnel, of course with a name that fits: “The Blue Light Special”. Rumor has it there might even be a heavy breathing surprise appearance from the plant after the sun goes down of course….

Spring is coming and the shop is full of a full spectrum of Corvettes. From ’77 to present were getting them ready for a summer of fun. If you’ve got a laundry list or just want a few service items tended to, just give us a call and we’ll have you ready to rock and roll this season. Now back to oujr regularly scheduled race program….


JVD in BG
May 14, 2008

Corvette Action Begins in Bowling Green!!

The NCM event season has kicked off with a bang when the annual C5/C6 Birthday Bash came to town April 24th. For the second consecutive year, these terrific folks have kicked off their fun filled weekend beginning with a party at Auto Master’s BBQ house. Home cooked smoked pork, BBQ chicken, steamed potatoes and salad help quench the appetites of these weary travelers, while several kegs of ale kept the whistles wet for any sing-a-long activities. Even Bowling Green’s own brewery was well represented with a gift of BG Brewing Company’s newest Brown Ale.

On the entertainment side were some of Bowling Green’s finest law enforcement types who have appropriately named their group “The Blue Light Special”. These guys are awesome and offered up some of the all time greatest tunes causing the dance floor to quickly become a favorite. All in all, these folks really know how to party and their event was very well organized for the entire weekend.

Recently, the ZR-1 and C4 folks made their annual trek and once again threw some meat on the grill here at the shop. While some chowed down, others made last minute adjustments to their chariots before the much anticipated trip to Beech Bend Dragstrip and though the weather wasn’t the best, most managed at least a couple of runs down the ¼ mile for bragging rights.

Later, dinner at the NCM was a very pleasant affair with catered chow and an auction of "one of a kind" items. Kudos to the NCM staff for a very nice evening.

On the shop scene, the shop has been operating at near capacity with a variety of vehicles. One, a 1986 Buick Grand National, had been stored for years in a barn after a death in the family. We gained a ton of knowledge finding out that radiator, brake booster and many other parts have been discontinued much like the ZR-1 is experiencing. Fortunately, some parts were found and obtained after several weeks of waiting. As you read on in my next blog, it seems GM has gone more and more “offshore” for parts sourcing, an alarming sign of times to come.

So, the summer season has officially begun though fuel costs will no doubt be a contributing factor on summer attendance here in Bowling Green. In the meantime, we are working in conjunction with the Bowling Green Assembly Corvette Club on our second annual “Drive and Shine” car and bike show. While last year was organized as a small invitation only show (approx 60 vehicles attended) so we could work out any bugs on a smaller basis, this year’s event will be open to the public and we will be looking to fill the show area with up to 300 vehicles. The event is scheduled to include a car show, raffle drawings and an auction for very nice items (last year’s items included a complete Corsa exhaust system, complete shocks upgrades and other very unique and valuable items). New this year being considered is a “Funkhana”. You might remember when autocrossing was termed “gymkhana”? Well, we add another dimension to that where drivers and passenger’s alike participate in a variety of fun tasks for a timed score using their car (or bike). Tennis ball tosses, water balloon carries, and precision parking techniques with everyone watching and shouting encouragement, make for a tremendously amusing change to the usually quiet and subdued setting of a car show. This year’s event is also scheduled to benefit several local charities and non-profits including our own NCM and the local chapter of the Humane Society. Why not maximize your investment potential and use your gas dollars for a maximum amount of fun return. Add the date of September 27th to your calendar for sure and please email us with any questions or suggestions. We look forward to seeing you here!

Jim & The Beagle
June 12, 2008

Epidemic Ravishes United States!!

Recently, we have been receiving our GM and AC Delco parts from our suppliers and many/most are now stamped “Made in China”, “Made in Brazil”, “Made in Canada” and of course “Made in Mexico”. Now we at Auto Masters pride ourselves in buying American whenever possible, but where is American production today???

Folks, Corporate America has sold us out. Your lawmakers, most all of them, have sold you out. Ever since Nixon made China a “favored trading partner” it’s been going downhill ever since. And don’t blame just the Republicans, our good ‘ol Bill Clinton signed NAFTA into place without so much as a blue dress in mind. NAFTA opened a ONE WAY boulevard from Mexico and Canada INTO the US, but return commerce is highly scrutinized.

I often wonder how the boards and top level execs can be so blind when the writing is on the wall. Enron did it, the mortgage companies do it, the savings and loans did it, and they all knew it was wrong when they did it! They sold us out folks; they sold us a bad barrel of apples. We buy GM and AC Delco parts which clearly state foreign production. Can someone please tell me where “Slovenia” is?? Whatever happened to “Made in USA”???

My brother in-law recently went to purchase a Chevy truck only to find out he had no choice of an American made unit. It’s true. Ever so quietly GM has slipped its production across the borders. Seems Chevy only builds ½ ton Crew cabs in Mexico….and Canada. Along with Avalanches, Escalades and a host of other models.

Well folks, there’s no magic in seeing the future, even I can do it. In 1985 GM employed over 800,000. As of 2004 stats (Business Week/Compustat), GM employed 324,000, a drop of -60%. During the same timeframe, Toyota’s employment rose by